Lost and found for hospitality
Found items, back with the people who lost them.
pidglie is a lost-and-found service for hotels, venues and transport operators. Staff log what they find, match it to the guest who lost it, message them, and ship the item home with a paid label.
Reference 0418 · Grey wool scarf · Shelf B
Who it is for
Any place where guests leave things behind.
Hotels
A charger left in room 214, a jacket forgotten at the bar. Front desk and housekeeping log the item in a minute, and the guest hears from the hotel the same day.
Venues
Theatres, arenas and conference centres. Hundreds of items after one evening, each one described, searchable and claimable without a queue at the box office.
Transport operators
Buses, trains and ferries. Items found across routes and depots sit in one register, so a passenger who reports a loss gets a clear answer.
Restaurants and bars
Restaurants, cafés and bars. A phone under the table, a coat left on the hook. The team logs it before the shift ends, and the guest who booked the table hears back by email instead of ringing around.
How it works
Three steps, from the lost-and-found shelf to the guest's door.
Step 1: Log the item
Staff photograph the item, describe it briefly and note where it is stored. It gets a reference number, and the property can find it again in seconds.
Step 2: Match and message the guest
Staff connect the item to the guest who lost it and send them an email from the property. The guest replies to the property, not to us.
Step 3: Ship it home
The guest gets one payment link, confirms a delivery address and pays. The property prints the prepaid label, packs the item and hands it to the carrier.
Payments
Your fee, one link, and the money where it belongs.
You set the service fee
Each property decides what it charges a guest for a return, on top of the carrier's price. Set it once in your settings, change it when you like, or waive it to nothing.
One payment link to the guest
The guest receives a single payment page for the whole return: the carrier's price, your service fee and pidglie's fee, each on its own line. Their card is charged only once the shipping label has been bought.
You are paid what you are owed
pidglie collects the payment and pays your property the service fee it earned on every shipment. No invoice to raise, nothing to chase, and the carrier is already paid.
What the guest sees
- Carrier price
- set by the carrier
- Service fee
- set by your property
- pidglie fee
- fixed per shipment
- Total
- one payment, one link
Charged to the guest's card only when the label is bought. The service fee line is paid out to your property.
For guests
Why you may have heard from us
pidglie never contacts a guest on its own. Every message comes from a property you visited, about a specific item they found. There is no newsletter and no mailing list.
What the email contains and how to replyContact
Questions about pidglie
Whether you run a property, lost something, or are reviewing how we send email, write to us and a person will answer.
hello@pidglie.com